__Does your AR process create customer __dissatisfaction? _____ Click to Replay __Many Corporations send "simple and straightforward" __collections to shared services or outsourcers in an attempt to __improve efficiency. Too often these business partners operate __with limited collection information and authority to resolve __uncovered issues. And they lack integrated systems for __escalation and collaboration. __What begins as a "simple" collection cycle quickly turns __complex and fraught with miscommunication and __mismanagement of an escalating customer satisfaction issue. __Join us on Tuesday February 23, as Cforia Software shares __a straightforward business process to improve both AR metrics __customer satisfaction. __Key education points:
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__Chris began business consulting in 1994 to leverage his __broad range of business process knowledge and __technical background. Over the next six years, Chris ran __a 20 person consulting, sales and programming practice __that focused on implementing ERP applications and __business process reengineering. __As a result of his extensive experience in ERP software __systems, he decided to concentrate his efforts on the __weakest element in these packages, AR management. __Chris has successfully implemented over 75 customers __including NAPA Auto Parts, Citizen Watch, Teledyne, __Textron Corporation, Seiko Watch, Sunrise Medical and __Ashley Furniture. |
__Complimentary Webinar __Title: AR Outsourcer, Shared Services and _______BPO Best Practices _______ __Date: Tuesday, February 23 __Time: 1:00 pm EST / 10:00 am PST ________30 minutes followed by Q & A __Speaker: Chris Caparon __________Vice President Professional Services |
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