Your collectors have policies and business rules
to identify customers or invoices that need to be addressed. Typically,
reports and queries are reviewed against those rules to determine
the day-to-day collection activities. This practice is inefficient
and prone to error. There must be a better way. 
Exceptions can occur at the customer level or at the invoice level.
In order to automate the process MC2 utilizes a rules engine that
automatically prioritizes activities based on the strategies and
criteria you set.
Collection strategies differ from customer to customer based on
your trading relationships. For example, tier 1 customers are treated
differently than a small distributor. In addition, invoices are
managed differently depending on the type of good that is sold.
(Service items, rentals, loaners and spare parts are treated differently
when collected.)
The MC2 rules engine priorities your collections activities based
on your policies, strategies and requirements. As a result, your
team will have more customer touches and spend less time searching
for problems. Using a combination of customer and invoice codes,
rules are created to identify each exception in your database. These
rules can be very generic or as granular in detail as you would
like. MC2 uses these strategies to guide your collectors through
the next appropriate course of action, making sure that nothing
falls through the cracks. Automatically Generating a Prioritized
Activities List MC2 is more than a fancy “tickler” system. MC2 improves
the efficiency of your collectors by planning their activities and
by automating processes such as dunning letters, collection statements
and invoice reprints using your business rules. Your collectors
spend less time deciding who to contact next. They spend less time
looking up information such as open invoices, disputes and statements;
and more time actually improving the relationship your company has
with its customers. By improving the quantity and quality of the
communications with your customers, problems can be avoided. Having
an intimate understanding of your customers needs and their relationship
with your company improves your bottom line. MC2 creates an activity
list for each collector. This list can be prioritized, sorted and
analyzed to focus on critical issues. Additionally, these activities
can be assigned to departments within the enterprise to collaborate
on resolving problems. As a result, collectors can coordinate appropriate
responses with their customers.
