High Service Level All customers are live and on the current release. How many software vendors can say that? Our upgrade process and maintenance agreements ensure our customers are using the latest version of our applications. Our upgrade process is turn-key and requires little IT intervention. Our maintenance agreements include all upgrades, support and Web-based training. As a result, your long-term cost of ownership is minimized and your return on investment continues to increase over time.
Extended Software Support Staff and Escalation Cforia Software's technical support staff is comprised of long term knowledgeable employees. Escalation to senior technical staff is seamless.
Support Hours Monday through Friday, 12:30 am to 5:00 pm Pacific Time (07:30 to 00:00 GMT). After hours available through paging.