Automatic Dunning and AR Department Letters
Cforia's user changeable Letters and Rules Engine sends Automatic Dunning letters in multiple languages, currencies, brands and business logic.
Our Letter Engine enables AR departments to make theirown templates. Avoid having to wait for over burdened
IT staff or expensive consultants. Quickly changed rules and
letter templates will allow your company to keep up with the
current economic times.
Support multiple languages, currencies and brands.
Send correspondence to your customers in their native
language with values in the transaction currency. Support
multiple brands from within one Collection System Instance.
Deliver to your customer via fastest or preferred delivery
means of fax, email or postal mail.
Our Rules Engine matches a customer with the right
business logic. All of your customers are not the same.
Why would you want to use the same collection strategy
across all customers, large and small?
Send Automatic Dunning Letters to Small Accounts. Cforia's rules engine will give your company free touches of small
customer balances without taking it to extreme. Avoid sending letters out for very small residual values and customers whose
credits net out their debits.
Create Semi-Automatic Letters with embedded financial details. Cforia's systems will facilitate letters that contain
financial details. There is enough flexibility in the system to allow for ad-hoc adjustments and collector modification of the
letter body.
Correspond with your customer via their preferred method. Our system tracks your customers preferred or best way
to reach them. Correspondence is routed according to the preference and timeliness requirements.
Apply standardized business processes while maintaining an audit trail. Provide your Collectors with a set of letter
templates that have been adapted to your company's branding and business requirements. Embed automatically financial
values and reports. Maintain an audit trail that maintains a copy of correspondence with your customers
Features:
- Works with any ERP system including SAP, Oracle, Baan, Lawson, PeopleSoft, JD Edwards, BPCS and MAPICS.
- Real-Time data access promotes immediate electronic delivery to your customer..
- Templates and Rules Engine can be adapted by the AR Department..
- Create an audit trail that maintains copies of customer correspondence.
- Avoid manual letters and spreadsheets.
- Use rules that match each customer class.
- Automatic Dunning of small balance customers.
- Avoid having to rely on IT or outside consultants to create and edit letters and rules.
- Save time over having to manually create letters and spreadsheets..
- Automation will allow your collectors to dramatically increase their outbound calls and productivity.
- Improve customer satisfaction through clear and timely correspondence.
when they had a large order. The letter also told the customer that we would be calling them in a
week to verify that the order was satisfactorily filled. This letter with the scheduled follow up call
uncovers problems before the due date. This proactive approach provides our customer with
excellent service. Fixing problems before the due date results in timely payment and happy
customers. This single change saved $500K in working capital interest expense the first year."
- Club Car
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