Chargebacks and Disputes Management
Thriving Through Better Chargebacks and Disputes Management
Chargebackss arise from many sources such as trade credits, price discrepancies,
returned merchandise, product damage, etc. Chargebackss hurt profitability and
earnings, yet the vast majority of information regarding a chargeback resides
outside the accounting system. As a result, the chargeback analyst must work
outside the system in a highly manual and disconnected manner. This costs
excessive time and makes root-cause analysis impossible.
Cforia delivers an application designed specifically to optimize this workflow with:
"Since implementation, our sales have increased by over 25%. In just six months, our
DDO decreased by 20%, and headcount by 25%." - Ferrero USA, Inc.
Thriving Through Better Chargebacks and Disputes Management
Chargebackss arise from many sources such as trade credits, price discrepancies,
returned merchandise, product damage, etc. Chargebackss hurt profitability and
earnings, yet the vast majority of information regarding a chargeback resides
outside the accounting system. As a result, the chargeback analyst must work
outside the system in a highly manual and disconnected manner. This costs
excessive time and makes root-cause analysis impossible.
Cforia delivers an application designed specifically to optimize this workflow with:
- Import and identification of chargeback code
- Automatic prioritization based upon size and type
- Stakeholder identification and notification
- Unlimited electronic attachments
- Unlimited notes
- Integration with Internet Proof-of-Delivery
- Document Imaging support
- Root-cause tracking
- Ability to collaborate via the Web with stakeholders
"Since implementation, our sales have increased by over 25%. In just six months, our
DDO decreased by 20%, and headcount by 25%." - Ferrero USA, Inc.
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