Deductions, Disputes, Chargebacks Management

Database Driven Deductions, Disputes and Chargeback Management

Deductions, disputes and chargebacks arise from a number of sources including trade
credits, price discrepancies, returned merchandise, product damage, etc. Most companies
currently manage the life cycle of these discrepant transactions using manual spreadsheets
and email. A common complaint with most ERP systems is that the deductions are hard to

Oftentimes deductions, disputes and chargebacks fall through the cracks because there is no
automated system in place to properly code, assign and track these “
dirty receivables.”

Cforia Software delivers an application designed specifically to optimize this workflow. Our
Credit, Collections and Deductions Workbench includes standard functionality provides your
company with visibility and automated tracking to assure that members of your A/R
Department to work together with other departments and customers to track down the root-
cause of all deductions and disputes.

Use Collaboration to Accelerate Order-to-Cash Cycle :

  • Supports your company’s deductions, dispute and chargeback codes
  • Automated deductions collaboration assignment and tracking
  • Prioritizes of deductions and disputes based upon size and type
  • Integration with Internet Proof-of-Delivery
  • Document Imaging Support
  • Root-cause analysis
  • Enhanced collaboration workflow using A/R Collaboration Portal
  • Integration with
  • Integration with Siebel CRM
  • Segregates deductions approval and chargeoff responsibilies
  • Standard part Cforia’s Credit, Collections and Deductions Workbench
  • Real-Time integration with popular ERP systems including SAP, Oracle, JD Edwards,
    PeopleSoft, MS Dynamics, all AS/400 and most others

Key Features:

  • Deductions and Disputes
  • Chargeback Management
  • Customer Satisfaction
  • Increase Recovery Rates
  • Root-Cause Analysis
  • Enhance Internal Controls
  • Accelerate Order-to-Cash Cycle

Deductions & Disputes Management

A/R Workbench:

<<" We used Cforia's
Workbench to implement a
Thank You for Your Business
Campaign. This campaign
successfully identified and
resolved problems with our
largest orders before the invoice
due date. Our company now
receives checks instead of
complaints on the due date.
Happy customers pay faster.
This campaign resulted in
$500,000 additional in our
bank account in the first year."

- Club Car
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